Five9

Five9, Inc. engages in the provision of cloud software for contact centers. It specializes in omnichannel routing, analytics, workforce organization and reporting. The company was founded in December 2001 and is headquartered in San Ramon, CA.

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Five9 reports robust Q4 earnings, eyes growth amidst challenges

Five9's Q4 2022 performance was strong, marked by revenue growth, record free cash flow, and a focus on cloud migration and AI driving market expansion.
While challenges like macroeconomic headwinds and sales cycle complexities exist, the company's strengths in enterprise business and innovation position it well for future growth.
Opportunities lie in revenue growth projections for 2023, bundling strategies for AI solutions, and international expansion efforts, offering avenues for continued success.
Balanced growth strategies, cautious optimism, and a commitment to innovation underscore Five9's resilience and potential in navigating market challenges.

Five9 reports strong Q1 earnings, eyes AI opportunities for growth

Five9's Q1 performance showcased robust revenue growth and margin, driven by enterprise business and recurring revenue sources.
The company's strategic focus on practical AI solutions, customer data insights, and automation technologies positions it as a leading CX technology provider.
While facing challenges in hiring and deal slippage, Five9 remains optimistic about its long-term market opportunities and growth potential.

Five9 reports robust Q2 earnings, eyes market leadership and international growth

Five9's Q2 performance showcases strong revenue growth, record cash flow, and strategic acquisitions driving market leadership. While challenges exist in consumer segment weakness and partner revenue timelines, opportunities in market trends and competitive positioning offer avenues for growth. With a focus on international expansion, AI leadership, and customer experience, Five9 is poised for continued success.

Five9 reports robust Q3 results, eyes AI growth opportunities

Five9's Q3 performance reflects strong revenue growth, margin improvement, and a positive outlook for future revenue targets.
The company's strengths lie in AI and automation leadership, international expansion, and effective partnership strategies.
Challenges include deal signing delays, channel maturity, and coordination with third-party partners in international projects.
Opportunities for Five9 include continued growth in AI solutions, international expansion, and achieving revenue targets for 2024.

Five9 reports strong Q4 earnings, eyes AI and global expansion

Five9's Q4 2023 showcased robust financial performance and strategic advancements, positioning the company for continued growth.
Strong emphasis on AI, data strategy, and global expansion underscores a forward-looking approach to market opportunities.
Challenges in gross margins and consumer vertical performance require targeted solutions for sustained success.
Opportunities in cloud contact center platforms, AI, and international markets offer avenues for future revenue growth.

Five9 reports record Q1 revenue, AI and cloud strengths drive growth

Five9's Q1 performance reflects strong revenue growth, profitability, and success in key strategic initiatives. The company's focus on cloud, AI, and upmarket expansion positions it well for sustained growth. Challenges in customer retention and implementation efficiency require attention, while opportunities in AI, healthcare expansion, and customer base monetization offer avenues for future growth.

Five9 surpasses Q3 expectations with strong AI-driven growth

Five9 delivered strong Q3 results, exceeding guidance with notable subscription revenue and total revenue growth.
The company's focus on AI products, acquisitions, and strategic hires positions it well for future growth.
While challenges like maintaining professional services revenue exist, Five9's commitment to AI and margin expansion bodes well for its future.
Opportunities in AI transformation, long-term subscription growth, and margin expansion present avenues for sustained success.

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Five9, Inc. engages in the provision of cloud software for contact centers. It specializes in omnichannel routing, analytics, workforce organization, and reporting. The company was founded in December 2001 and is headquartered in San Ramon, CA.

Five9, Inc. (NASDAQ:FIVN ) Q2 2023 Earnings Conference Call August 7, 2023 4:30 PM ET Company Participants Mike Burkland - Chairman and Chief Executive Officer Dan Burkland - President Barry Zwarenstein - Chief Financial Officer Conference Call Participants Scott Berg - Needham Ryan MacWilliams - Barclays DJ Hynes - Canaccord Meta Marshall - Morgan Stanley Peter Levine - Evercore Samad Samana - Jefferies Taylor McGinnis - UBS Matt Stotler - William Blair Jim Fish - Piper Sandler Michael Turrin - Wells Fargo Matt VanVliet - BTIG Siti Panigrahi - Mizuho Will Power - Baird Matthew Niknam - Deutsche Bank Catharine Trebnick - Rosenblatt Operator Thank you for joining us today. On the call are Mike Burkland, Chairman and CEO; Dan Burkland, President; and Barry Zwarenstein, CFO.

Five9, Inc. (FIVN) Q2 2023 Earnings Call Transcript

Five9 (FIVN) came out with quarterly earnings of $0.52 per share, beating the Zacks Consensus Estimate of $0.39 per share. This compares to earnings of $0.34 per share a year ago.

Five9 (FIVN) Q2 Earnings and Revenues Beat Estimates

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), the intelligent CX platform provider, today announced that it has been positioned by Gartner as a Leader in the 2023 Magic Quadrant for Contact Center as a Service for its offering, the Five9 Intelligent CX Platform. The evaluation was based on specific criteria that analyzed the company's overall completeness of vision and ability to execute. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating.

Five9 Named a Leader in the 2023 Magic Quadrant for Contact Center as a Service

Five9 Inc. shares dropped in the extended session Monday even after the cloud software company topped Wall Street estimates for the quarter, but its revenue forecast for the current one didn't.

Five9 stock drops 10% after hours as revenue outlook comes in light

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced it has entered into a definitive agreement to acquire Aceyus, a market leader in advanced data integration and analytics. Using a robust catalog of pre-built integrations, Aceyus software ingests data from CRM, WEM systems, multiple ACDs, communication platforms, digital channels, intelligent virtual agents and other key sources of customer data. Aceyus's ability to normalize the enti.

Five9 to Acquire Aceyus Extending the Five9 Platform to Streamline the Migration of Large Enterprise Customers From On-Prem to Cloud and Leverage Contextual Data to Deliver Personalized Experiences

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), the intelligent CX Platform provider, today reported results for the second quarter ended June 30, 2023. Second Quarter 2023 Financial Results Revenue for the second quarter of 2023 increased 18% to a record $222.9 million, compared to $189.4 million for the second quarter of 2022. GAAP gross margin was 53.2% for the second quarter of 2023, compared to 53.4% for the second quarter of 2022. Adjusted gross margin was 61.8% for the sec.

Five9 Reports Second Quarter Revenue Growth of 18% to a Record $222.9 Million

Five9, Inc. is a beneficiary of AI's rise, as the pace of cloud migration for contact centers is expected to be faster and Fiv9 could raise prices for new AI offerings. But Five9's valuations have priced in AI tailwinds, with the stock currently trading at an estimated PEG ratio of 2.2 times. I award a Hold rating to Five9; while an AI play, its valuations are too demanding.

Five9 Stock: Positives Are Priced In For This AI Play

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the Intelligent CX platform, announced today that it has been recognized by Frost & Sullivan as a Growth and Innovation leader in the Frost Radar™: European Cloud Contact Center Market, 2023. Growth and Innovation leaders on the Frost Radar™ met key criteria such as longevity of the offering in Europe, consistent and increasing growth, strong go-to-market strategies, robust customer support, a commitment t.

Five9 Recognized as a Growth and Innovation Leader in the European Cloud Contact Center Market by Frost & Sullivan

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (Nasdaq: FIVN), a leading provider of the Intelligent CX Platform, today provided details for its second quarter 2023 financial results conference call on Monday, August 7, 2023, at 4:30 p.m. Eastern Time. Participants may register for the Zoom Video webinar at 4:30 p.m. Eastern Time on August 7, 2023, by clicking here. A replay will be available shortly after the conclusion of the live event and will remain up for approximately one week. Both the.

Five9 to Report Second Quarter 2023 Financial Results on August 7, 2023

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform, announced today that Five9 CMO Genefa Murphy was named to the Elite 18 customer-led CMOs list for 2023 powered by Influitive. The Elite 18 awards highlight and recognize leaders who push a customer-first agenda above all else and are doubling down on customer programs that drive engagement and adoption by celebrating their customers' successful journeys to drive growth. The Elite 18 cust.

Genefa Murphy Named to First-Ever Elite 18 Customer-Led CMOs List for 2023

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent CX Platform, announced today that it has received the Metrigy MetriStar Top Provider award for Contact Center as a Service Platform (CCaaS). The MetriStar award is based on both customer ratings and quantitative metrics correlating the use of a vendor's products and services with measurable business success. The Top Provider award recognizes vendors that have achieved above-average customer sen.

Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), a leading provider of the intelligent CX Platform, today announced its participation in the following event: Barclays Deep Dive on AI with Five9 on Monday, June 5th at 1:00 PM Pacific Time The fireside chat will feature members of Five9's management team in addition to a customer Q&A. Participants may register by clicking here. A live webcast of the event will be available on the investor relations section of the Company's websi.

Five9 Announces Upcoming Participation in Barclays AI Fireside Chat

BERLIN & MUNICH--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN) a leading provider of the Intelligent CX Platform, and long-established WTG, a global technology solutions provider, today announced their strategic partnership at the CX Summit EMEA in Porto. Both partners bring many years of expertise in different areas, that complement each other perfectly. Together, the partners will enhance their customers' cloud, digitization and customer experience projects. By combining Five9's cloud-based contact.

WTG and Five9 Announce New Strategic Partnership to Drive Digitization and Customer Experience

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN) a leading provider of the Intelligent CX Platform, announced today the results of its first CX Bracket Challenge, a novel approach helping to gamify the selection of top contact center priorities played by over 200 participants from across the industry. Participants included contact center practitioners who lead contact centers of all sizes across different industries every day. The leading industries represented in the results are healt.

Five9 Announces Inaugural CX Bracket Challenge Results

Five9, Inc. (NASDAQ:FIVN ) Q1 2023 Earnings Conference Call May 4, 2023 4:30 PM ET Company Participants Mike Burkland - Chairman and Chief Executive Officer Dan Burkland - President Barry Zwarenstein - Chief Financial Officer Conference Call Participants Ryan MacWilliams - Barclays DJ Hynes - Canaccord Meta Marshall - Morgan Stanley Matt Stotler - William Blair Scott Berg - Needham Sterling Auty - MoffettNathanson Matt VanVliet - BTIG Michael Turrin - Wells Fargo Will Power - Baird Samad Samana - Jefferies Matthew Niknam - Deutsche Bank Catharine Trebnick - Rosenblatt Operator Thank you for joining us today. On the call are Mike Burkland, Chairman and CEO; Dan Burkland, President; and Barry Zwarenstein, CFO.

Five9, Inc. (FIVN) Q1 2023 Earnings Call Transcript

Five9 (FIVN) came out with quarterly earnings of $0.41 per share, beating the Zacks Consensus Estimate of $0.24 per share. This compares to earnings of $0.22 per share a year ago.

Five9 (FIVN) Surpasses Q1 Earnings and Revenue Estimates

Five9 Inc. FIVN, -0.23% shares roared more than 12% higher in after-hours trading Thursday, after the software company reported record quarterly revenue. Five9 reported first-quarter revenue increased nearly 20%, to $218.4 million from $182.8 million a year ago.

Five9 stock jumps more than 12% as earnings show record revenue

SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally. BT will now offer the Five9 Intelligent CX Platform to new and existing customers as a managed service to help them fully digitalise their workplace through tighter integration with existing voice, digital channels, unified communica.

BT and Five9 Expand Partnership to Accelerate Cloud Adoption for Contact Centres Globally

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the first quarter ended March 31, 2023. First Quarter 2023 Financial Results Revenue for the first quarter of 2023 increased 20% to a record $218.4 million, compared to $182.8 million for the first quarter of 2022. GAAP gross margin was 52.0% for the first quarter of 2023, compared to 51.4% for the first quarter of 2022. Adjusted gross margin was 60.4% f.

Five9 Reports First Quarter Revenue Growth of 20% to a Record $218.4 Million

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SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (Nasdaq: FIVN), a leading provider of the intelligent CX Platform, today provided details for its first quarter 2023 financial results conference call on Thursday, May 4, 2023 at 4:30 p.m. Eastern Time. Participants may register for the Zoom Video webinar at 4:30 p.m. Eastern Time on May 4, 2023 by clicking here. A replay will be available approximately two hours after the conclusion of the live event and will remain up for approximately one week.

Five9 to Report First Quarter 2023 Financial Results on May 4, 2023

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN) a leading provider of the Intelligent CX Platform, today announced enhancements to Five9 Workflow Automation (WFA), including new tools to integrate data and automate processes between the contact center and other enterprise business systems.

Workflow Automation Now Included as a Standard Capability in the Five9 Intelligent CX Platform Helping Customers Orchestrate Integrated Journeys and Fluid CX

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the general availability of Five9 Agent Assist 2.0 with AI Summary, powered by OpenAI. Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds, yielding a rapid time to value by reducing manual, after-call work.

Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI

SAN RAMON, Calif. & SANTA BARBARA, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, today announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact center and the marketing teams closer together to enable more “fluid” CX.

Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys

Qualtrics International

SALT LAKE CITY--(BUSINESS WIRE)--QUALTRICS X4 – Qualtrics and Five9 today announced a partnership to integrate Five9's industry-leading cloud contact center solutions with Qualtrics Frontline Care™. The new seamless integration between Five9 Event Subscription Services and the Qualtrics' XM Platform™ enables customer service teams to more deeply understand how their customers feel about a service experience, uncover agent coaching opportunities and quality assurance issues, and respond more efficiently when a customer relationship is at risk. The combined capabilities will help contact center managers improve the agent experience and deliver more personalized customer experiences that increase brand loyalty.

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