LivePerson

LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence (AI). Conversational AI allows humans and machines to interact using natural language, including speech or text. The company operates through the Business and Consumer segments. The Business segment enables brands to leverage the intelligence engine of Conversational Cloud, the firm's enterprise-class cloud-based platform, to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment is involved in facilitating online transactions between independent service providers and individual consumers seeking information and knowledge for a fee via mobile and online messaging. The company was founded by Robert P. LoCascio on November 29, 1995 and is headquartered in New York, NY.

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LivePerson focuses on AI and health initiatives for growth

LivePerson's Q4 2022 Earnings Call highlighted the company's strong focus on AI and health care initiatives, with a strategic emphasis on recurring revenue lines and achieving positive EBITDA and cash flow. Despite challenges in Q4, LivePerson's investments in AI and precision health present significant growth opportunities in enterprise AI and healthcare.

LivePerson reports robust Q1 earnings, bets big on generative AI

LivePerson's strong Q1 performance and focus on generative AI products position it for accelerated growth. The company's emphasis on automation and data-driven outcomes enhances its competitive edge. Challenges include delayed expenses impacting EBITDA and transitioning to an AI company.

LivePerson reports strong Q2 earnings, poised for AI-driven growth

LivePerson delivered robust financial results, showcasing growth in revenue, profitability, and adoption of AI products.
The company's strategic focus on automation, partnerships, and market expansion bodes well for future growth and market leadership.
With a strong performance in deal signings and a positive outlook for the year, LivePerson is poised for continued success in the AI-driven customer engagement space.

LivePerson reports robust Q3 earnings, eyes growth through AI innovation

LivePerson's Q3 2023 performance was strong, with a focus on profitability and core strengths. The company's strategic emphasis on messaging, AI automation, and partnerships drove significant customer wins and revenue growth. While challenges exist in sustaining momentum and managing expectations, LivePerson is well-positioned to capitalize on opportunities in the evolving customer service landscape.

LivePerson reports 25% revenue growth in Q4 2023 earnings call

LivePerson's Q4 2023 earnings call showcased strong revenue growth, strategic focus on operational excellence, and plans for transformation. Despite challenges in renewals and capital structure, the company remains optimistic about future performance and opportunities for growth.

LivePerson exceeds Q1 revenue expectations, focuses on growth strategies

LivePerson demonstrated strong revenue performance and operational efficiency in Q1 2024, maintaining confidence in its full-year guidance amidst strategic initiatives and industry recognition.
While facing challenges related to customer churn and cost reductions, the company's focus on partnerships, product enhancements, and financial stability positions it well for future growth.
Opportunities in B2B profitability, product advancements, and strategic partnerships offer avenues for LivePerson to drive innovation, expand market presence, and capitalize on emerging trends.

LivePerson reports strong Q2 earnings, faces Q3 revenue challenges

LivePerson's Q2 performance was solid, meeting revenue targets and showcasing customer traction.
The company's strengths include financial progress, key executive appointments, and strategic transactions.
Challenges ahead include lower Q3 revenue expectations and the need to balance costs with growth.
Opportunities exist in leveraging AI capabilities, expanding customer base, and driving new business initiatives.

LivePerson surpasses Q3 revenue targets, eyes growth amid challenges

LivePerson's Q3 performance exceeded expectations, driven by revenue growth and strategic initiatives.
While facing challenges like customer churn risks and market competition, the company is well-positioned for growth.
Opportunities lie in expanding customer wins, leveraging generative AI, and exploring new business avenues.
Overall, LivePerson's focus on innovation and customer-centricity sets a strong foundation for future success.

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LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence. Conversational AI allows humans and machines to interact using natural language, including speech or text. It operates through the following geographical segments: United States, Germany, Israel, Australia, and Netherlands. The company was founded by Robert P. LoCascio on November 29, 1995 and is headquartered in New York, NY.

-- Revenue of $132.6 million, up 11% Year over Year – -- Adjusted EBITDA at the high end of guidance – -- Signed 45 new logo deals, including one of the largest new logo deals in LivePerson's history -- -- Maintains expectation of positive cash flow in the fourth quarter -- NEW YORK , Aug. 8, 2022 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today announced financial results for the second quarter ended June 30, 2022. Second Quarter Highlights Total revenue was $132.6 million for the second quarter of 2022, an increase of 11% as compared to the same period last year.

LivePerson Announces Second Quarter 2022 Financial Results

EqualAI's Miriam Vogel leads committee advising the President and National AI Initiative Office on a range of issues related to artificial intelligence NEW YORK , Aug. 2, 2022 /PRNewswire/ -- LivePerson  (Nasdaq: LPSN), a global leader in customer engagement solutions, joined business leaders in congratulating EqualAI  on four years of progress fighting unconscious bias in AI. EqualAI is an independent nonprofit organization and movement founded in 2018 to reduce unconscious bias in the development and use of artificial intelligence.

Business leaders commemorate anniversary of EqualAI and its new leadership role on the National Artificial Intelligence Advisory Committee

NEW YORK , July 25, 2022 /PRNewswire/ -- LivePerson, Inc . (Nasdaq: LPSN), a global leader in conversational AI, today announced the planned release of its second quarter financial results after the market close on Monday, August 8, 2022.

LivePerson to Announce Second Quarter 2022 Financial Results on August 8, 2022

NEW YORK , July 21, 2022 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in Conversational AI, today announced that it has entered into an agreement (the "Agreement") with Starboard Value LP and certain of its affiliates (together, "Starboard"). As part of the Agreement, the LivePerson Board of Directors (the "Board") will appoint new independent directors pursuant to a cooperative selection process, with one nominee to be identified by Starboard and the other to be identified by LivePerson.

LivePerson Announces Agreement with Starboard Value

New approach revolutionizes how brands use insights from conversations across voice and messaging to optimize customer experience NEW YORK , July 20, 2022 /PRNewswire/ -- LivePerson  (Nasdaq: LPSN), a global leader in customer engagement solutions, today announced the launch of Contact Center Conversation Mining , a revolutionary solution for tracking, measuring, and optimizing customer experiences, powered by the Celonis Execution Management System. Contact Center Conversation Mining is a new approach to customer journey mapping that helps brands transform conversational analytics into intelligent action.

LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action

On heels of successful NYC relaunch, VIP events for customer care, marketing, and sales leaders resume internationally to meet demand for Conversational AI-led experiences NEW YORK , June 2, 2022 /PRNewswire/ --  LivePerson (NASDAQ: LPSN), a global leader in Conversational AI, today announced the return of its signature in-person Executive Community events in the EMEA region with its first event to be held on June 16 in London. These international meetings bring VIPs together from the world's top brands to learn how their peers in customer care, marketing, and sales work with LivePerson to transform customer experience through Conversational AI.

LivePerson announces return of signature, in-person Executive Community events in London

NEW YORK , June 2, 2022 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today issued the following statement in response to the letter issued by Starboard Value LP ("Starboard"): LivePerson welcomes input from all shareholders. Since Starboard first disclosed its investment in the Company in late February 2022, members of the LivePerson Board and management team have constructively engaged with Starboard on an ongoing basis in an effort to better understand its views, and with a goal to serve the best interests of all shareholders.

LivePerson Sets the Record Straight on its Engagement with Starboard and Starboard's Proposed Directors

The VillageDAO platform will further scale customer care for Web3 brands, enabling them to triage issues at scale by mobilizing community users into customer care squads. Members from a company's user community will be incentivized to become experts in the company's product.

ConsenSys and LivePerson Team Up To Create VillageDAO, The World's First Decentralized Customer Care Platform

Conversational AI leader funds Ph.D. fellowship for students to build richer, more meaningful experiences between humans and AI NEW YORK , May 10, 2022 /PRNewswire/ -- LivePerson  (Nasdaq: LPSN), a global leader in Conversational AI, has launched the LivePerson Fellows program at the University of California, Santa Cruz (UCSC).

LivePerson Collaborates with UCSC to Build the Future of Natural Language Processing

Investors were happy to see that demand held up through late March.

Why LivePerson Stock Jumped 8% Today

LivePerson, Inc. (NASDAQ:LPSN ) Q1 2022 Earnings Conference Call May 9, 2022 5:00 PM ET Company Participants Jamie Goldstein - IR Robert LoCascio - Founder and CEO John Collins - CFO Conference Call Participants Ryan MacDonald - Needham Mark Schappel - Loop Capital Mason Marion - Jefferies Jeff Van Rhee - Craig-Hallum Zach Cummins - B. Riley Securities Operator Good afternoon ladies and gentlemen.

LivePerson, Inc. (LPSN) CEO Robert LoCascio on Q1 2022 Results - Earnings Call Transcript

-- Exceeds high end of guidance on revenue, adjusted EBITDA, and gross profit margin in the first quarter  -- -- Raises full-year guidance for adjusted EBITDA and gross profit margin -- -- Expects positive cash flow in the fourth quarter -- NEW YORK , May 9, 2022 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today announced financial results for the first quarter ended March 31, 2022. First Quarter Highlights Total revenue was $130.2 million for the first quarter of 2022, an increase of 21% as compared to the same period last year.

LivePerson Announces First Quarter 2022 Financial Results

Quadrant Knowledge Solutions recognizes LivePerson as #1 of 19 vendors evaluated for excellence in technology and customer impact NEW YORK, May 6, 2022 /PRNewswire/ -- Quadrant Knowledge Solutions has named LivePerson  (Nasdaq: LPSN) the 2022 Leader in its SPARK Matrix analysis of the Digital-First Customer Service Solutions market. This recognition highlights LivePerson's leadership in both technology and customer success, further cementing its position as a global leader in Conversational AI.

LivePerson named the Overall Leader in the 2022 SPARK Matrix for Digital-First Customer Service Solutions

NEW YORK , April 27, 2022 /PRNewswire/ --  LivePerson, Inc . (Nasdaq: LPSN), a global leader in conversational AI, today announced the planned release of its first quarter financial results after the market close on Monday, May 9, 2022.

LivePerson to Announce First Quarter 2022 Financial Results on May 9, 2022

Consumers want brands to not only provide options to call and message, but also connect the history of their interactions across both channels  NEW YORK , April 20, 2022 /PRNewswire/ -- LivePerson, Inc . (Nasdaq: LPSN), a global leader in Conversational AI, today revealed the results from its Voice and Messaging 2022: Consumer Preferences Around Automation and CX research, which explores evolving consumer preferences around calling and messaging, and how these preferences change in light of specific situations.

Hold the phone: 87% of consumers worldwide prefer brands that connect their interactions across voice and messaging

Enhanced recommendation engine for content and bots puts Conversational AIto work for agents, saving time and improving conversation outcomes NEW YORK , April 8, 2022 /PRNewswire/ --  LivePerson, Inc . (Nasdaq: LPSN), a global leader in Conversational AI, today announced significant upgrades to its Conversation Assist capabilities, which provide agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click.

LivePerson upgrades Conversation Assist to supercharge agents with real-time AI recommendations

LivePerson Inc. LPSN, +0.93% responded Friday to a letter from activist investor Starboard Value LP, saying it has "constructively engaged" in talks with Starboard Value and the fund's Managing Member Peter Feld since Starboard disclosed its investment in February. "LivePerson remains committed to serving the best interests of all shareholders," the mobile messaging company said in a statement.

LivePerson responds to Starboard letter, says it's executing its priorities and growth plan

NEW YORK , April 8, 2022 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today issued the following statement: LivePerson welcomes feedback from investors, and regularly engages with shareholders on various financial, strategic and governance topics. Members of the LivePerson Board and management team have constructively engaged in dialogue with Peter Feld and Starboard Value since the fund's disclosure of its investment in February.

LivePerson Responds to Letter from Starboard Value

Shares of LivePerson Inc. LPSN, -3.99% slipped 0.2% in premarket trading Thursday, after activist investor Starboard Value LP urged the mobile messaging company to take advantage of opportunities to create "significant value" for its shareholders. Starboard said it owns a 9.7% of LivePerson's outstanding shares, making it the company's third largest shareholder, according to FactSet data.

LivePerson urged by activist investor Starboard to take action to boost shareholder value

Believes that Opportunities Exist to Create Significant Value for LivePerson Shareholders Highlights Concerns with the Company's Stock Price Underperformance, Deteriorating Financial Performance, Missed Expectations, Execution Issues and Poor Corporate Governance Practices Believes a Reconstituted Board that Includes Starboard's Highly Qualified Nominees is Required to Instill Accountability and Drive Improved Performance Remains Open to Working Constructively with LivePerson to Reach a Mutually Agreeable Resolution NEW YORK , April 7, 2022 /PRNewswire/ -- Starboard Value LP (together with its affiliates, "Starboard"), one of the largest shareholders of LivePerson, Inc. ("LivePerson" or the "Company") (NASDAQ: LPSN), with an ownership interest of approximately 9.7% of the Company's outstanding shares, today announced that it has delivered a letter to the LivePerson Board of Directors (the "Board").   The full text of the letter to the Board can be viewed at the following link: https://www.starboardvalue.com/wp-content/uploads/Starboard_Value_LP_Letter_to_LPSN_Board_04.07.2022.pdf About Starboard Value LP Starboard Value LP is a New York-based investment adviser with a focused and differentiated fundamental approach to investing primarily in publicly traded U.S. companies.

STARBOARD DELIVERS LETTER TO LIVEPERSON BOARD OF DIRECTORS

SAN FRANCISCO--(BUSINESS WIRE)--Handle.com raises $10M Series A to power payment compliance for the construction industry

Handle.com Raises $10M Series A to Power Payment Compliance for the Construction Industry

LivePerson provides artificial intelligence customer engagement solutions that help small, medium, and large-scale companies enhance their relationship with their customers.

LivePerson: AI Solutions Are Quickly Expanding Globally

The consensus price target hints at an 187.5% upside potential for LivePerson (LPSN). While empirical research shows that this sought-after metric is hardly effective, an upward trend in earnings estimate revisions could mean that the stock will witness an upside in the near term.

Can LivePerson (LPSN) Climb 188% to Reach the Level Wall Street Analysts Expect?

NEW YORK , March 8, 2022 /PRNewswire/ --   LivePerson (Nasdaq: LPSN), a global leader in Conversational AI , has been named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2022. Fast Company ranked LivePerson at #1 on its World's Most Innovative Companies in Artificial Intelligence  list, as well as #21 on its overall World's Most Innovative Companies list, recognizing the company's world-class AI solutions for customer care and commerce across industries including retail, healthcare, financial services, travel and hospitality, and more.

Fast Company names LivePerson the #1 Most Innovative AI Company in the World

Starboard Value recently sent a letter to webchat provider LivePerson, nominating four candidates for the company's board of directors.

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