Sprinklr (CXM) Stock Forecast & Price Target

Sprinklr is attractive because its unified AI-based customer engagement platform addresses a large $60B+ TAM across service, social, insights, and marketing, giving it a differentiated position with large, global, complex enterprises that need cross-functional customer signal visibility. Despite only 1% revenue growth last quarter, management appears to have stabilized the business through churn-reduction efforts, while the pipeline contains 5–10 large deals and a handful of very large opportunities, including a $20M TCV, five-year contract and the largest software deal in company history. The stock’s 27% year-to-date decline versus the Russell 3000, combined with depressed 1x EV/revenue and the presence of a powerful long-term shareholder, leaves meaningful upside if Sprinklr converts these deals and reaccelerates growth.

Sprinklr is facing a weak fundamental setup because net new ARR growth already decelerated 4% Y/Y in Q4 FY26, and two more soft quarters would raise concern that demand weakness is structural rather than transitional. Management also cut FY27 total revenue guidance to $866.5M-$886.5M and lowered Non-GAAP operating income to $140M at the midpoint, reflecting deal delays from geopolitical and macro pressure, plus incremental AI spending and softer professional services revenue. Even with modest CY27E valuation multiples of 0.9x EV/revenue and 6x EV/free cash flow, the stock still carries meaningful execution, competition, cybersecurity, and share overhang risk that could keep multiples compressed.