eGain

eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy in September 1997 and is headquartered in Sunnyvale, CA.

Earnings data Q3 2021

Earnings data Q4 2021

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eGain meets Q3 revenue guidance, focuses on balanced growth for 2024

eGain's Q3 2023 performance met guidance, reflecting financial stability and resilience in the U.S. customer base. The company faced challenges in securing new logo deals and experienced a decline in total revenue, prompting additional expense controls. However, opportunities lie in the expected revenue for Q4 2023 and the company's focus on balanced growth and profitability for fiscal year 2024.

eGain reports record revenue in Q2 2023 amidst market challenges

eGain's Q2 2023 performance reflects strong revenue growth, operational efficiency, and market resilience despite challenges in sales cycles and cautious spending trends. The company's focus on innovation, partnerships with key industries, and solid financial foundation present growth opportunities in the knowledge-powered customer engagement market.
While eGain faces challenges in navigating evolving market dynamics and competitive pressures, its strategic initiatives like hiring seasoned sales professionals and leveraging AI technology for knowledge management position it well for future growth. Maintaining a balance between innovation, market demand, and financial prudence will be crucial for eGain's sustained success.

eGain reports strong Q3 earnings and plans for sustainable growth

eGain's Q3 2023 performance reflects solid financial results, strong customer wins, and ongoing innovation in customer engagement solutions.
The company's focus on expense controls and growth strategies highlights a strategic approach to balancing profitability and expansion.
While facing challenges in a competitive market, eGain has opportunities to leverage its strengths in innovation and customer demand for continued growth.

eGain reports solid fiscal 2023 performance amidst new challenges

eGain's fiscal 2023 showed growth in revenue and net income, with a focus on profitability and client satisfaction.
While facing challenges in new customer acquisitions, the company remains optimistic about demand trends and opportunities.
Excitement surrounds the upcoming annual customer conference and market interest in Knowledge Hubs.

eGain surpasses Q1 expectations, eyes growth through innovation and clients

eGain's Q1 performance exceeded expectations, with strong financials and customer loyalty metrics.
The company showcased strengths in client acquisitions, innovation with AssistGPT, and industry recognition.
Challenges include maintaining growth momentum and differentiation in a competitive landscape.
Opportunities lie in expanding the client base, driving operational efficiencies through AI, and strategic partnerships.

eGain surpasses Q2 expectations, focuses on growth amid client changes

eGain delivered strong Q2 results exceeding guidance, showcasing financial resilience and innovation in AI and knowledge management.
While facing challenges from client non-renewals and revenue decline, the company's focus on new logo wins and market interest in AssistGPT presents growth opportunities.
Maintaining profitability and addressing client churn will be crucial for eGain's sustained success and market competitiveness in the coming quarters.
With a solid cash position and a strategic outlook for Q3, eGain is poised to navigate challenges and leverage opportunities for future growth and expansion.

eGain reports Q3 revenue dip but boosts profitability with AI

eGain's Q3 performance reflects revenue challenges but strong profitability growth, driven by new client wins and AI solutions.
The company faces short-term financial pressures but maintains a positive outlook with adjusted revenue guidance for fiscal 2024.
Opportunities lie in leveraging R&D investments, expanding customer base, and enhancing AI solutions to drive future growth and market leadership.

eGain reports strong Q4 earnings, eyes AI market growth

eGain's Q4 performance reflects solid financial results and strategic focus on AI knowledge offerings
While facing challenges in a competitive market, the company is well-positioned to capitalize on growth opportunities
Balancing investments with financial discipline will be crucial for sustained profitability and market leadership
Overall, eGain's outlook for fiscal 2025 shows a commitment to innovation and customer-centric strategies

eGain surpasses Q1 expectations, focuses on AI growth opportunities

eGain's Q1 2025 performance exceeded expectations, driven by strong new bookings and strategic focus on AI Knowledge offerings.
While facing challenges such as revenue decline and client losses, the company maintains a strong financial position and growth outlook.
Opportunities lie in SaaS revenue growth, market expansion through AI technology, and proactive investor engagement strategies.
Overall, eGain's performance, strengths, challenges, and opportunities position the company for continued growth and market success.

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eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy and Gunjan Sinha in September 1997 and is headquartered in Sunnyvale, CA.

eGain Corp (NASDAQ:EGAN ) Q1 2023 Earnings Conference Call November 14, 2022 5:00 PM ET Company Participants Jim Byers - MKR Group Ashutosh Roy - Co-Founder, Executive Chairman, CEO & President Eric Smit - CFO Conference Call Participants Richard Baldry - ROTH Capital Partners Jeff Van Rhee - Craig-Hallum Timothy Horan - Oppenheimer Operator Good afternoon, and welcome to the eGain Fiscal 2023 First Quarter Financial Results Conference Call. [Operator Instructions].

eGain Corp (EGAN) Q1 2023 Earnings Call Transcript

eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that its enterprise KM platform, the eGain Knowledge Hub™, was selected as the Readers' choice by the magazine's readers and users of KM solutions for customer experience and support.

eGain Wins KMWorld Magazine's Readers' Choice Award for 2022

SUNNYVALE, Calif., Nov. 02, 2022 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading AI knowledge platform for customer engagement automation, will announce its fiscal 2023 first quarter financial results after the close of regular market trading on Monday, November 14, 2022, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2023 First Quarter Financial Results on November 14, 2022

SUNNYVALE, Calif., Oct. 03, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that it has been named in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems.

eGain named a Representative Vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

SUNNYVALE, Calif., Sept. 28, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact center agents, who serve them.

Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences

SUNNYVALE, Calif., Sept. 20, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that one of the world's largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact center agents at the point of service.

Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service

SUNNYVALE, Calif., Sept. 15, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the leading knowledge management platform for customer engagement automation, today announced that a leading international airline has selected the eGain Knowledge Hub™ to unify knowledge silos and take customer service to new heights.

Leading International Airline Selects eGain Knowledge Hub™ to Elevate Customer Service

eGain Corporation (NASDAQ:EGAN ) Q4 2022 Earnings Conference Call September 7, 2022 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashu Roy - Co-Founder, Executive Chairman, CEO and President Eric Smit - CFO Conference Call Participants Richard Baldry - ROTH Capital Partners Jeff Van Rhee - Craig-Hallum Capital Group Tim Horan - Oppenheimer Operator Hello, and welcome to the eGain 2022 Fourth Quarter and Full Year Financial Results Conference Call. All participants will be in a listen-only mode.

eGain Corporation (EGAN) Q4 2022 Earnings Call Transcript

eGain (EGAN) delivered earnings and revenue surprises of 200% and 0.38%, respectively, for the quarter ended June 2022. Do the numbers hold clues to what lies ahead for the stock?

EGain (EGAN) Q4 Earnings and Revenues Surpass Estimates

eGain to Host Analyst/Investor Day on October 11th at its Annual User Group Meeting in Las Vegas eGain to Host Analyst/Investor Day on October 11th at its Annual User Group Meeting in Las Vegas

eGain Reports 21% SaaS Revenue Growth for Fiscal 2022 Driven by Increased Demand for Knowledge Powered Digital Customer Engagement Solutions

SUNNYVALE, Calif., Sept. 07, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced the availability of a pre-built connector for IBM Watson Assistant. The connector leverages eGain's unique BYOB™ (Bring Your Own Bot) architecture, allowing business users to easily plug in the Watson Assistant into the eGain platform with no coding.

eGain Connects with IBM Watson Assistant for Smarter Service

SUNNYVALE, Calif., Aug. 31, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the leading knowledge management platform provider for customer engagement automation, announced eGain Solve™ 22 conference, showcasing the power of modern knowledge management to reimagine not only customer experiences but also agent desktop experiences in the digital-first, remote-first era. Free to attend, the conference will be held at the MGM Grand in Las Vegas, Nevada on October 11 and 12, 2022.

eGain Solve™ Conference Ushers the Renaissance of Knowledge to Empower Agents and Serve Customers

SUNNYVALE, Calif., Aug. 30, 2022 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading AI knowledge platform for customer engagement automation, will announce its fiscal 2022 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 8, 2022, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2022 Fourth Quarter and Full Year Financial Results on September 8, 2022

SUNNYVALE, Calif., Aug. 30, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced that Allegiance Benefit Plan Management, a subsidiary of Cigna Corporation, has selected eGain to provide digital-first omnichannel customer service to business clients, associations, and government agencies.

Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement

Recognized as an AI trailblazer for augmenting knowledge management (KM) with AI and automation Recognized as an AI trailblazer for augmenting knowledge management (KM) with AI and automation

eGain named a KMWorld AI 50 Company

SUNNYVALE, Calif., July 19, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its award-winning solution for knowledge management— eGain Knowledge Hub ™—now natively connects with Microsoft SharePoint.

eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content

Here is how eGain (EGAN) and Evolent Health (EVH) have performed compared to their sector so far this year.

Has eGain (EGAN) Outpaced Other Computer and Technology Stocks This Year?

BenchmarkPortal's one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the post-pandemic era by lack of knowledge-based guidance BenchmarkPortal's one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the post-pandemic era by lack of knowledge-based guidance

Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds

Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive knowledge and AI conversational guidance to empower contact center agents Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive knowledge and AI conversational guidance to empower contact center agents

eGain Knowledge Hub™ Now Available for Cisco Webex Contact Center

SUNNYVALE, Calif., June 09, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its clients topped the lists in several industry sectors in Newsweek's Best Customer Service 2022 Survey.

eGain clients shine in Newsweek's Best Customer Service Survey yet again

eGain Corporation (NASDAQ:EGAN) is among the recent additions to Zacks' list of strong buy stocks. The addition was on the basis of strong earnings growth expectations.

eGain will pivot at $9.26 as it rallies towards the $12 resistance

eGain (EGAN) has been upgraded to a Zacks Rank #1 (Strong Buy), reflecting growing optimism about the company's earnings prospects. This might drive the stock higher in the near term.

What Makes eGain (EGAN) a New Strong Buy Stock

SUNNYVALE, Calif., May 25, 2022 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer engagement automation, today announced it will be participating in the following three investor conferences in June:

eGain Announces Schedule of Investor Conferences in June

eGain Corporation (NASDAQ:EGAN ) Q3 2022 Earnings Conference Call May 5, 2022 5:00 PM ET Company Participants Jim Byers – MKR, Investor Relations Ashu Roy – Chief Executive Officer Eric Smit – Chief Financial Officer Conference Call Participants Richard Baldry – ROTH Capital Jeff Van Rhee – Craig-Hallum Operator Good day and welcome to the eGain Fiscal 2022 Third Quarter Financial Results Conference Call. Today's conference is being recorded.

eGain Corporation (EGAN) CEO Ashu Roy on Q3 2022 Results - Earnings Call Transcript

eGain (EGAN) delivered earnings and revenue surprises of 500% and 6.15%, respectively, for the quarter ended March 2022. Do the numbers hold clues to what lies ahead for the stock?

News for eGain Stock (EGAN)