NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced today that it has been recognized as a Technology Leader in the SPARK Matrix™: Robotic Process Automation (RPA) 2021 report. Among the key differentiators highlighted by Quadrant Knowledge Solutions, the report cites NICE RPA as ”improving the employee experience and providing better customer engagement…”. The report went on to state, “They help the organizations to provide a seamless, consistent, and personalized customer experience

NICE Robotic Process Automation Recognized as a Leader in SPARK Matrix™ 2021

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced today that it has been recognized as a Leader in “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021” report. Giving NICE the highest possible scores across 21 criteria, the Forrester Research report cited that “NICE's future-fit WFO platform is peppered with AI and analytics.” For a complimentary copy, click here. “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021,” authored by Vasupradha Srinivasan, noted,

NICE Positioned as a Leader in Workforce Optimization By Independent Research Firm

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced a collaboration with Nichols College to form a Center for Intelligent Process Automation (CIPA) to jointly expand the next generation of robotic process automation (RPA) developers. Using NICE's RPA capabilities and training, students at Nichols College, a private institute of higher education in Dudley, Massachusetts, will learn to develop, support and consult on robotic process automation projects. Despite the rapid growth in

NICE Shapes the Workforce of the Future by Creating an Automation ‘Center of Excellence' for Higher Education

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions. The global advisory and consulting firm's SPARK Matrix™: Customer Journey Analytics (CJA), 2021 report highlights that NICE's customer engagement portfolio “leads the pack as a sole provider of a CJA solution with an integrated journey and unstructured interaction analytics support.” For a complimentary copy of the report, click here. According

NICE Customer Journey Analytics Recognized for Technology Excellence and Customer Impact Driven by Leadership in AI

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that NTT Marketing ACT, one of the largest business process outsourcers (BPO) in Japan, has selected NICE Nexidia and Enlighten to automate the bulk of its quality management processes. This decision will make NICE Enlighten one of the first artificial intelligence (AI) frameworks ever deployed in Japan to automatically assess the impact of contact center agent behaviors on customer satisfaction (CSAT). The rollout enables NTT

Leading Japanese BPO Adopts NICE Enlighten AI for Smart Quality Management and Improved Customer Service

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE), today announced its 2021 DEVone Partner Award winners, who were recognized at the fourth annual NICE DEVone Partner Conference. More than 80 partners and NICE employees attended this virtual event where executives shared new DEVone program initiatives and the product roadmap for NICE CXone, the world's #1 cloud customer experience platform. The NICE DEVone Ecosystem is one of the industry's largest technology partner networks and extends the

NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference

The shares of Nice Ltd (NASDAQ: NICE) have received a price target of $365 from RBC Capital. These are the details.

Nice (NICE) Stock: $365 Price Target From RBC Capital

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this development, NICE (Nasdaq: NICE) announced today that its workforce management solution now includes extensive innovation that helps organizations optimize digital channel management and improve customer and employee experiences. In addition, version 7.4 of NICE Workforce Management (WFM) also inc

NICE Adds Powerful Innovations to Optimize Workforce Management and Improve Experiences for Digital Consumers

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Cxone--NICE (Nasdaq: NICE) today announced it is collaborating with Google Cloud to address the growing demand for more effective and automated customer self-service systems that integrate with traditional contact centers. NICE is integrating its cloud-based, AI-powered CXone customer experience platform – used by 85 of the Fortune 100 companies – with Google Cloud Contact Center Artificial Intelligence (CCAI), a group of APIs that bring the best of Google AI to contact

NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader in the 2021 SPARK Matrix™ for Contact Center as a Service (CCaaS) report. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 23 vendors, gave NICE CXone the highest ratings in the technology excellence and customer impact performance parameters. The report also acknowledged CXone as the first platform to unify best-i

NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Center as a Service Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--The growing amount of information on the Dark Web presents a range of complex fraud schemes and typologies that are increasingly difficult for financial service organizations (FSOs) to detect and stop. To address this problem, NICE Actimize, a NICE business (Nasdaq: NICE), today announced its IFM-X Dark Web Intelligence solution. Deploying comprehensive, multi-language coverage of the Dark and Deep Web, malware networks, private messaging platforms, and undergrou

NICE Actimize Launches Dark Web Intelligence Solution for Proactive Fraud Prevention

NICE Ltd. (NICE) CEO Barak Eilam on Q3 2021 Results - Earnings Call Transcript

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (NASDAQ: NICE) today announced results for the third quarter ended September 30, 2021. Third Quarter 2021 Financial Highlights GAAP Non-GAAP Revenue of $490 million, growth of 20% year-over-year Revenue of $494 million, growth of 20% year-over-year Cloud revenue of $258 million, growth of 28% year-over-year Cloud revenue of $262 million, growth of 29% year-over-year Gross margin of 67.2% compared to 65.8% last year Gross margin of 72.3% compared to 71.0% las

NICE Reports Accelerated Total Revenue Growth of 20% For the Third Quarter of 2021 and 28% Growth in Cloud Revenue

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, (Nasdaq: NICE) was named a category winner in A-Team Group's 2021 RegTech Asia Insight Awards for “Best e-Comms Surveillance Solution.” Following its shortlisting by a panel of judges, NICE Actimize and its cloud-based SURVEIL-X Communication Surveillance solution was the recipient of the most online votes in its category derived from reader/online nominations from within the RegTech Insight community and verified by A-Team Group editors and its Re

NICE Actimize Cloud-Based SURVEIL-X Wins RegTech Asia Insight Awards 2021 for Best e-Comms Surveillance Solution

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) will announce its third quarter 2021 results on Thursday, November 11th, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results. 8:30 AM - Eastern 1:30 PM - UK 3:30 PM - Israel To participate, please call one of the dial-in numbers approximately 15 minutes before the start time: US: +1-877-407-4018 (toll free) or +1-201-689-8471 Israel: 1-809-406-247 (toll free) UK: 0-800-

NICE Provides Dial-in Details for its Third Quarter 2021 Results Teleconference

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the UK's South Yorkshire Police has selected the NICE Investigate Digital Evidence Management solution as part of its Technology Enabled Change initiative, to facilitate digital transformation in the force, overcome digital evidence challenges and improve officer efficiency, collaboration and crime-fighting. NICE Investigate will be rolled out to 2,000 front-line officers, investigators and control room personnel to digita

South Yorkshire Police Chooses NICE Investigate to Digitally Transform Police Operations and Improve Officer Efficiency

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that a key government agency in the United Kingdom chose NICE Advanced Process Automation technologies as part of its strategy to improve organizational efficiency and accuracy. In one of the most complex automation projects for which NICE advanced artificial intelligence (AI) and robotics technology has ever been used, the agency is collecting and coordinating data from 19 different systems across the organization as part of i

NICE AI and Robotics Technology Reduces Complexities for Key UK Government Agency

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) today announced that CXone has received perfect 5.0 scores in 15 customer satisfaction categories across DMG Consulting's 2021-2022 Cloud-Based Contact Center Infrastructure Product and Market Report. CXone was recognized for innovation and the current product, among others, in the report which evaluates the business, market and technological trends that are shaping the cloud-based contact center infrastructure segment. For a complimentary cop

NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) today announced the CXone Fall 2021 release, which includes innovative capabilities that help businesses address the growing demand for digital interactions and intuitive self-service. CXone's powerful new intelligent and effective self-service options enable businesses to deliver answers faster, boost CSAT and accelerate digital transformation. With new conversational AI bots that act on complex consumer requests and context changes, the late

NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that Firstsource Solutions Ltd. (Firstsource), a global business process solutions provider and an RP-Sanjiv Goenka Group company, is transitioning its workforce management operations to the cloud with NICE's Workforce Management (WFM) suite, as part of its “Digital First, Digital Now” strategy. The company's move to NICE's WFM cloud environment enables dynamic real-time performance tracking capabilities, including supporting a

Firstsource Selects NICE WFM Cloud to Unlock the Power of Digital Transformation

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced its new innovative global campaign, featuring Emmy award winner, co-creator and star of hit comedy series Schitt's Creek, Eugene Levy. The campaign promotes CXone as the only true next-gen cloud CX platform with the notion, “When it Comes to CX, Almost is Not Good Enough” – and is embodied by Levy through a series of humorous videos and ads. For more information, click here. “Consumers today expect nothing less than a completel

NICE Teams Up with Emmy Award Winner Eugene Levy to Present the Next Generation of Customer Experience with CXone in New Global Campaign

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced Digital CXi Week 2021, a virtual conference exploring the future of customer experience interactions (CXi) and its role in reshaping all interactions in and beyond the modern contact center. The event takes place November 2-4, with guest presentations by leading analysts from Forrester and Aberdeen, globally recognized author and CX futurist Blake Morgan, and NICE CXi specialists. To register for any or all the Digital CXi Week

NICE Hosts CXi Week, Sharing the Top Trends and Must-Haves for Next-Gen Digital-First Customer Experience in 2022

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the Charleston County Sheriff's Office, one of the largest law enforcement agencies in the state of South Carolina, has selected the NICE Investigate Digital Evidence Management solution to improve agency efficiency and justice outcomes by digitally transforming how its investigators collect, analyze and share evidence. NICE Investigate will be deployed across eight investigative units and 200 deputies covering all types o

Charleston County Sheriff's Office Selects NICE Investigate to Digitally Transform Law Enforcement Operations and Improve Efficiency

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it powered the efficient governance and accelerated CX transformation of Globe Telecom's Workforce Management (WFM) Operational Command Center covering their voice and digital lines of business, all of which was enabled by NICE's Value Realization Services (VRS) team. Globe Telecom, a leading provider of telecommunications, initially entrusted NICE VRS' Managed Services with the management of WFM for its voice business. Fo

NICE Drives Accelerated CX Transformation for Globe Telecom

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE (Nasdaq: NICE) business, was named “Technology Vendor of the Year” in the 2021 AsiaRisk Technology Rankings. AsiaRisk is part of Risk.net, a leading financial risk management news and content provider, a sponsor of these awards, and a publication of the InfoPro Digital Group which also includes market-leading media and analyst brands WatersTechnology and Chartis Research. This year's “Technology Vendor of the Year” award acknowledged NICE Ac

NICE Actimize Wins “Technology Vendor of the Year” Award from InfoPro Digital's Asia Risk.net, Citing Innovation in Surveillance and Anti-Money Laundering Solutions

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