NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

RingCentral

NICE Ltd (NASDAQ: NICE) and RingCentral Inc (NYSE: RNG) have extended their multi-year agreement to market and sell RingCentral Contact Center globally to tap the accelerated purchase of UCaaS and CCaaS together. RingCentral can deliver superior integrated UCaaS-CCaaS solution through the combination of RingCentral's MVP platform with NICE CXone, RingCentral COO Anand Eswaran stated.

NICE Extends RingCentral Partnership for Selling RingCentral Contact Center Globally

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE CXone (Nasdaq: NICE) today announced one of the largest financial institutions in Latin America has chosen CXone, the industry's most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud. It is phasing out an outdated on-premises system in favor of a more flexible, scalable option with CXone that is expected to drive down costs while improving customer and agent experiences. The bank, classified by F

Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone

BELMONT, Calif. & HOBOKEN, N.J.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG) and NICE (Nasdaq: NICE) today announced a multi-year expansion and extension of their long-term agreement to market and sell RingCentral Contact Center™ worldwide. Capitalizing on the accelerated trend of customers purchasing UCaaS and CCaaS together, RingCentral and NICE are expanding their partnership to bring the combined benefits of their market leading solutions, along with all future innovation and new geograp

RingCentral and NICE Expand and Extend Partnership

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the launch of NICE Enlighten AI Routing, enabling hyper-personalized, next-gen experiences in real-time. Powered by data from NICE Enlighten AI and infused with customer available data sources, NICE Enlighten AI Routing understands the holistic CX needs of the customer and identifies the best attributes to match the customer with the optimal agent in real-time. With NICE Enlighten AI Routing, interactions become more engaging,

NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as a top performing KYC/CDD Technology Leader in its recently released “SPARK Matrix™: Know Your Customer (KYC) Solution, 2021” report. The Quadrant Knowledge Solutions study, which provides competitive analysis and a ranking of the leading Know Your Customer (KYC) vendors in the form of its proprietary SPARK Matrix, scored NICE Actim

NICE Actimize Positioned as a Leading KYC Vendor in 2021 Quadrant Knowledge Report Across Technology Excellence and Customer Impact

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that NICE Enlighten AI for Customer Satisfaction has been named a winner of the 2021 CUSTOMER Magazine Product of the Year Award by integrated media company TMC. Highlighting products that enable their clients to meet and exceed customers' expectations, the award recognizes organizations that are advancing the call center, CRM and teleservices industries one solution at a time. Barry Cooper, President, NICE Workforce and Custom

NICE Enlighten AI Recognized with Product of the Year Award for Enabling Organizations to Meet and Exceed Next-Gen Customer Expectations

NICE Ltd. (NICE) CEO Barak Eilam on Q1 2021 Results - Earnings Call Transcript

Shares of NICE (NASDAQ:NICE) fell 1.4% in pre-market trading after the company reported Q1 results. Quarterly Results Earnings per share rose 14.93% year over year to $1.54, which beat the estimate of $1.49.

NICE: Q1 Earnings Insights

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Reports 32% Growth in Cloud Revenue for the First Quarter of 2021

NICE Reports 32% Growth in Cloud Revenue for the First Quarter of 2021

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Here is a sneak peek on how five notable Internet stocks, GLOB, MCHX, NICE, DASH, AEYE, are poised ahead of their upcoming Q1 results scheduled for May 13.

Internet Stocks' May 13 Q1 Earnings Lineup: GLOB, DASH & More

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE CXone (Nasdaq: NICE) today announced its largest increase in customer satisfaction as its digital-first cloud contact center platform, CXone, experiences accelerated demand with hundreds of new capabilities added, a record number of new customers, and tripled adoption internationally, driving more than 19 points Net Promoter Score (NPS) improvement. “We are in the business of helping organizations foster customer loyalty and brand advocacy,” said Paul Jarman

NICE CXone Delivers Transformative Customer Service, Driving Record Customer Satisfaction Scores

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) today announced the expansion of its operations in Japan, spearheading the launch of CXone. The industry's leading Contact Center as a Service (CCaaS) platform, NICE CXone will be supported by a dedicated Japanese support and services team to assist customers with their transition to the cloud to address localization needs. Local cloud providers will be utilized to maintain in-country requirements and provide the highest standards in data secu

Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (Nasdaq: NICE) today announced NICE CXone has again landed the top spot in The Contact Center in the Cloud Value Index, 2021 Vendor and Product Assessment from Ventana Research. NICE CXone rated No. 1 in five of seven evaluation categories – more than any other product in the Cloud Value Index, earning the top overall weighted score. NICE CXone achieved a top two rating in the other two categories. The Value Index examines 14 vendors' products in seven evalu

NICE CXone Ranks First Overall in 2021 Contact Center in the Cloud Report from Ventana Research

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced a new series of virtual events sharing best practices for delivering next-gen CX and meeting customers on their channel of choice while providing hyper-personalized experiences. Featuring industry thought leaders, leading analysts and NICE solutions experts, the series will highlight current and future trends as well as best practices for digital fluency, agile workforce engagement and more by infusing AI everywhere. Contact ce

NICE to Present Critical Strategies to Create Next-Gen Customer Experiences for Today's Digital Consumers

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced it is transforming the way contact centers manage interaction recording with the launch of InterACT. A new AI-powered recording solution, InterACT automates end-to-end recording decisioning processes, dramatically reducing manual configurations, saving time and reducing human error. InterACT ensures secure operations, business continuity and scales up to support as many as 200,000 agents on the same system. Based on a microserv

NICE Revolutionizes Contact Center Recording with the Launch of InterACT, the Industry's Only AI-Powered Agile Recording Solution

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) will announce its first quarter 2021 results on Thursday, May 13th, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results. 8:30 AM - Eastern 1:30 PM - UK 3:30 PM - Israel To participate, please call one of the dial-in numbers approximately 15 minutes before the start time: US: +1-877-407-4018 (toll free) or +1-201-689-8471 Israel: 1-809-406-247 (toll free) UK: 0-800-756-3

NICE Provides Dial-in Details for Its First Quarter 2021 Results Teleconference

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE (Nasdaq: NICE) business, and Refinitiv, part of LSEG and a leading global financial markets infrastructure and data provider, today announced a strategic partnership which will enable it to resell NICE Actimize's industry-leading SURVEIL-X Holistic Surveillance Suite through both a cloud or on-premises environment to its growing customer base throughout the Asia-Pacific region. With unparalleled expertise in Asia-Pacific and strong establish

NICE Actimize Partners with Refinitiv to Expand Distribution of its SURVEIL-X Holistic Surveillance Suite Across Asia-Pacific

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced it has been recognized as a Leader in the “Gartner Magic Quadrant for Workforce Engagement Management” report for the 13th consecutive year. NICE is positioned highest on the 'Completeness of Vision' and furthest on the 'Ability to Execute' axis, respectively. NICE is once again the only vendor to be consistently named a Leader by Gartner across both their Magic Quadrant for Contact Center as a Service, North America report2 pu

NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank's adoption of NICE's self-service authentication for its interactive voice response (IVR) services will simplify contact center call system management and increase IVR containment, resulting in a reduction of interaction volume to live agen

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience. CXone Expert is a comprehensive artificial intelligence (AI)-powered knowledge management solution that reduces friction by projecting personalized content to customers seeking self-service while injecting crucial insights throughout the customer journey. CXone E

NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been recognized as the market share leader in Workforce Management (WFM) for the 12th consecutive year based on seats by DMG Consulting LLC, a leading independent industry analyst firm. NICE has market share leadership with 32.1 percent for the period ending December 31, 2020, up 2.2 percentage points over the previous year; and also received the highest average product satisfaction score of 4.92 from customers. Cus

NICE Receives a Perfect Score From Customers For WFM Product Innovation, Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as a Technology Leader in its recently released “SPARK Matrix™ Anti-Money Laundering (AML) Solution, 2021 report. The Quadrant Knowledge Solutions study, which provides competitive analysis and a ranking of the leading anti-money laundering vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize and its consolidated

NICE Actimize Positioned as Highest-Scoring AML Solutions Vendor Across Technology Excellence Metrics in 2021 Quadrant Knowledge Anti-Money Laundering Solution Report

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that iQor has selected the NICE Workforce Management (WFM) cloud-based suite to help teams augment customer experience across its global service locations. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is leveraging NICE's AI and machine learning-based scheduling solution to further engage employees and boost customer satisfaction. “iQor is dedicated to putting our employees at t

iQor Selects NICE Workforce Management Cloud Solutions as its Global Platform to Take Customer Experience to the Next Level

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that NEVA, its attended automation solution, has won the 2020 TMC Labs Innovation Award from CUSTOMER Magazine. Part of the NICE Robotic Process Automation (RPA) offering, NEVA received the accolade for its impressive functionality and ability to deliver fast ROI, among others. NICE Employee Virtual Attendant or NEVA is the first employee-focused virtual attendant to hit the global market with the most comprehensive real-time i

NICE Robotic Process Automation Receives 2020 TMC Labs Innovation Award

NICE has executed well in the face of challenges posed by cloud adoption. Its M&A strategy has been insightful and successful. Being associated with cloud services brings about high market expectations. We are being mindful of this.

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