NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) is recognized in DMG Consulting LLC's Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report as the market share leader in total workforce optimization (WFO)/Workforce Engagement Management (WEM). DMG's report analyzes the revenue, market share, and execution of 36 global WFO/WEM suite vendors for the fiscal year 2021. According to the DMG report, NICE was the market share leader for sales of WFO/WEM solution.

NICE Leads Market Share for Workforce Engagement Management Globally

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been recognized as the Technology Leader in the Quadrant Knowledge Solutions (QKS) 2022 SPARK Matrix™: Workforce Engagement Management (WEM). Providing a detailed analysis of global Workforce Engagement Management (WEM) market dynamics, major trends, vendor landscape, and competitive positioning, QKS' assessment of top WEM solutions ranks nine leading vendors based on Customer Impact and Technology Excellence criter.

NICE CXone Named the Technology Leader in 2022 SPARK Matrix™: Workforce Engagement Management (WEM) Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that for the second consecutive year Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has awarded the firm honors for excellence in innovation as a best anti-fraud solutions provider. The 2023 Global Banking & Finance Awards® recognitions included the following winning categories for NICE Actimize: Anti-Fraud/Security Solutions Europe 2023;.

NICE Actimize Wins Three 2023 Global Banking & Finance Awards Highlighting Excellence in Innovation in Anti-Fraud Technology

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has received Frost & Sullivan's 2022 European Contact Center as a Services Technology Innovation Leadership Award for the exceptional business value it delivers. With this Best Practices award, Frost & Sullivan recognizes companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic prod.

NICE Receives Frost & Sullivan's 2022 European Contact Center as a Service (CCaaS) Technology Innovation Leadership Award

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that NICE Enlighten AI was named a winner in the 2023 BIG Innovation Awards presented by the Business Intelligence Group. The 2023 BIG Innovation Awards recognize organizations and individuals driving innovation and bringing new ideas and experiences to life across a multitude of fields. A true innovation for the contact center, NICE Enlighten AI for CSAT empowers agents to positively impact their customer satisfaction outcome,.

NICE Enlighten AI Wins 2023 BIG Innovation Award for Contact Center Advancements

NICE announces the launch of SAM-10 solutions, which is designed to detect more suspicious activity and reduce false positives.

NICE Expands Portfolio With the Launch of SAM-10 Solutions

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HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) has announced that Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has named the company as “Best Digital Transformation Partner Company,” across four major geographic regions, including North America, Asia Pacific, Europe, and Latin America, highlighting its strength and leadership in its 2023 Global Banking & Finance Awards competition.

NICE Recognized as Best Digital Transformation Partner Company by 2023 Global Banking and Finance Awards

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HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. Aragon Research analysts evaluated 14 providers that are including conversational AI technology within their intelligent contact center (ICC) offerings, or providing solutions focused exclusively for the ICC. Providers were ranked based on Strategy, Performance and Reach.

NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the launch of its breakthrough Suspicious Activity Monitoring (SAM-10) solution.

NICE Actimize Launches New AI-Based AML Transaction Monitoring Innovation With Multilayered Analytics to Better Detect Suspicious Activity

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced ScS Group Plc has found great success deploying NICE CXone to provide an omnichannel experience for its workforce and consumer base. By employing NICE CXone Workforce Management, CXone Quality Management, CXone Interaction Analytics, Outbound Dialer, and Omnichannel Routing, ScS Plc has seen tremendous improvement in overall operational efficiency and employee satisfaction.

ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE), a leading customer experience innovator, today announced that it has been named a Customers' Choice in the 2023 Gartner Peer Insights Voice of the Customer for Contact Center as a Service. This distinction recognizes vendors in this market based on feedback and ratings from verified end-users. Based on 104 reviews, NICE received the highest overall rating of 4.6 out of 5, with 90 percent of customers saying they would recommend NICE.

NICE Named a 2023 Gartner Peer InsightsTM Customers' Choice for CCaaS

NICE is expanding its Actimize portfolio with the launch of the next-gen ActOne10 Case Management solution.

NICE Expands Portfolio With ActOne10 Case Management Solution

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--Inadequate enterprise case management results in investigator frustration and operational inefficiency. Taking on these challenges, NICE Actimize, a NICE (NASDAQ: NICE) business, today launched its ActOne10 Case Management solution to provide financial institutions with the speed, agility, intelligence, and connectivity to lead the way in fighting financial crime.

NICE Actimize Uncovers Complex Financial Crime with Advanced Analytics in New AI-Powered ActOne Case Management

NICE is expanding features of its CXone portfolio with the latest Spring 2023 release that offers AI-powered capabilities.

NICE Strengthens CXone Solution With New AI-Powered Features

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions). The new release unveils a comprehensive, well-rounded set of offerings to meet customers at their preferred digital doorstep and empower sales-driven agents to deliver seamless experiences to win new business.

NICE Delivers AI-Powered CX to Accelerate Smart Self-Service Adoption While Improving Employee Engagement and Efficiency with Launch of CXone Spring 2023 Release

CHICAGO--(BUSINESS WIRE)-- #agentassist--XSELL Technologies today announced a DEVone ecosystem partnership agreement with NICE (Nasdaq: NICE), the industry leader in cloud contact center software. Through the partnership, XSELL will deliver its XSELL HiPer Agent Experience on NICE CXone – the world's #1 cloud native customer experience platform, empowering customers to amplify top performer outcomes to customer service organizations across the globe.

XSELL Technologies Announces NICE DEVone Ecosystem Partnership Agreement

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HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced Enlighten Actions, which allows organizations to create smart and humanized CX through the integration of Enlighten AI and Generative AI. Enlighten Actions brings together Enlighten, NICE's highly mature and differentiated purpose-built AI for CX, and the generative models from Open AI.

NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research.

Independent Research Firm Names NICE a Leader in Contact Center as a Service

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (Nasdaq: NICE) business, was recently recognized by the “Regulation Asia Awards for Excellence 2022” with its award for the “Best Solution - AML/CFT Data & Analytics” in its “Best Solutions – Fraud & Financial Crime” category for the second consecutive year.

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NICE (NICE) records a milestone of crossing one million agents using CXone, suggesting expanding clientele and a strong partner base.

NICE (NICE) Hits a Count of One Million Agents on CXone

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that CXone, the industry's leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of its functionality. CXone provides leading organizations with full CXi (customer experience interactions) capabilities, creating seamless customer journeys across self and human service. The company reported its full year 2022 financial results in February.

NICE Surpasses Milestone of 1 Million Agents on CXone

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--Traditional payments monitoring systems often do not detect money mules' movements as they secure illicit funds from financial institutions. To address this problem, NICE Actimize, a NICE business (Nasdaq: NICE), today announced its cloud-first Money Mule Defense Solution designed to detect, investigate and prevent mule account activity occurring throughout the entire customer lifecycle for both existing customers and new accounts.

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